Customer Questions

Frequent Customer Questions

Our questions are organized by section.  Simply scroll down to find the topic you are looking for.

Customer Service 

customer service Olympia Gloves

1.   What’s Your Guarantee?
2.   What's Your Return Policy?  
3.   How Do I Get Gloves Repaired?
4.   How Do I Replace One Glove? 
5.   Was My Favorite Style Discontinued? 
6.   Shipping and Returns for Online Sales

Product Related: Weather/Seasonal 

7.   Best Olympia Gloves for Cold Weather?
8.   Insulation Questions (How Much Thinsulate? etc.)
9.   Best Olympia Gloves for Wind?

Product Related:  Size, Fit and Care 

10.  What Size Should I Order?
11.  Why Did My Hands Turn Black?
12.  What’s the Best Way to Break in Leather Gloves?
13.  How to Clean/Care for My Gloves?

Dealer & Company Related

14.  Where Can I Find An Olympia Gloves Dealer?
15.  How Do I Become an Olympia Gloves Dealer?

16.  Where are Olympia Gloves Manufactured?

Customer Service Questions

1. 100% Satisfaction Guarantee

We want you to be completely satisfied with your Olympia Gloves. If you aren't for any reason, you can return them for an exchange or refund.

All our products come with a limited warranty for materials and workmanship for 12 months.  We address issues that occur after the first year on a case by case basis. 

We’ve been in business for almost 75 years by standing behind our products. If you aren’t completely satisfied with our gloves, contact us.

2.  What’s Your Return Policy?

You can return recently purchased, unworn Olympia Gloves for an exchange or refund, for any reason. To return gloves purchased online, contact us to make arrangements.  You will receive a full refund (less shipping). 

You are responsible for the cost of shipping the product back to us for exchange or returns. Of course, if the problem is due to faulty materials or craftsmanship, we will repair or replace them at our expense. 

 3.   How Do I Get Gloves Repaired? 

Olympia Gloves are designed to withstand a lot of abuse, but occasionally, gloves need to be repaired or replaced.

Some repairs are easy to do yourself with strong thread, or by a local shoe repair. If it's not something you can easily repair this way, contact us. 

We stand behind our products, for reasonable wear, for 12 months.  Our warranty covers normal wear and tear, but not damage sustained in an accident.  Of course, if the problem is due to a manufacturing defect, we will repair or replace them.

4.   I Lost A Glove!  Can I Replace It

If we still make the size and style of the glove you lost, and have it in stock, we’ll sell you a single replacement glove.

Contact us to make arrangements.

5.   Was My Favorite Olympia Glove Style Discontinued?

Even if your local dealer no longer carries your style, it may still be available here in our online store. If you do not see it here, contact us, we’ll help you choose a similar, newer style.

6.  Olympia Gloves Online Store:  Shipping, Returns and More

The basics: we offer free shipping for purchases over $90. Most gloves cost $3 to ship in the Continental U.S.  Returns due to a manufacturing defect are made at our expense. 

Read more in the "Shipping and Returns" section of this site.

Weather/Seasonal Questions

7.   What Are the Best Gloves for Cold Weather? 

This is the question we get asked the most!

We make gloves specially designed for extreme cold.  Look for features like double insulation on fingertips, extra insulation on backs of hands, a premium liner like Gore-tex for it’s waterproof/windproof/insulating properties, gauntlets, and a rugged outer shell using a Windstopper fabric or winter weight leather.

Look for our winter glove styles in the "Winter Collection" menu at left.

8.  Insulation Questions

We add insulators like Thinsulate, Thermolite, and Primaloft depending on the glove style. Many riders ask about weight of Thinsulate in a particular glove, but the placement of insulation is actually much more important.  For instance, extra insulation is added on the backs of the hands, and to the tips of the fingers, where it’s needed most … and less on palms which are less exposed.

Warm gloves combined with heated grips, or electric gloves, are another good option. 

Look for winter glove styles in the "Winter Collection" at left.
9.   What Gloves Are Good for Wind?

Windproof gloves offer great protection from windchill. They typically have a special material like Windstopper (made by the same company that makes Gore-tex) added to the back of the hand, which is the area most exposed to wind.

Windproof of gloves are not necessarily waterproof or insulated. For windy, cold and wet rides, look for windproof gloves that have insulation or waterproof liners added to them, such as Gore-tex, Aquatex, or Drilock inserts.  

If this is a concern, look for "Windstopper" as a feature in the detailed product descriptions.
 

Product Related Questions

10.  Why Did My New Gloves Turn My Hands Black? 

Sometimes, new leather gloves “bleed” when wet -- especially softer, premium glove leathers.  When leather is dyed by soaking the pigment all the way through (drum dyed leather), it's actually a more expensive and durable process. But when the leather surface closest to your hand has pigment, as you sweat or the glove gets wet, it can bleed onto your hands.

We try to prevent this, but prevention isn’t always possible.

Note: Lined leather gloves shouldn’t bleed.

11.  How Do I Determine the Right Size and Fit?  What Size Should I Order?

This is the most important question of all.

For best fit and feel, it's always best to visit an Olympia gloves dealer to try on the gloves. If that’s not possible, consult our Olympia Gloves Size Chart and read our sizing information. 

If that doesn't help, you can always call us with any questions.

12.  What’s the Best Way to Break in New Leather Gloves?

Leather gloves will break in as you wear them, stretching to fit your hand's exact proportions. Leather conditioner can help soften the leather and break them in faster.

For more detail, consult our Glove Care Section.

13.  How to Clean/Care for My Gloves?

Take care of your gloves, to keep them looking good. Hand wash the inside with mild soap and use a leather cleaner on the outside leather and mild soap on the any external fabric.

Check our Glove Care page for more detailed instructions and tips!

Dealer/Company Related

14.  Where Can I Find An Olympia Glove Dealer?

         Use our Dealer Locator to find the closest Olympia Glove dealer near you.

15.  How Do I Become an Olympia Gloves Dealer?

Contact us for a new dealer application, or to schedule an appointment with an Olympia Gloves sales representative in your area.

Read more on the Become A Dealer page on out main site.

16.  Where are Olympia Gloves Manufactured?

Our company is an American company, with roots that go back 3 generations. Our sales, service, glove design and R&D occurs in America. Our U.S.-owned China factory is used for manufacturing.

Other questions?  Please Contact Us!

Thank you for being an Olympia Gloves customer!